CARE AND MAINTENACE.

WARRANTY

Apparentt furniture is made to last. In order to maintain and care for your products, please refer to the following guide.

Be aware of environmental factors that may negatively effect your Apparentt furniture.

• Avoid placement in direct sunlight.

• Avoid contact with pets, liquids, abrasives, or placing near heating or cooling appliances.

Being a natural product, solid timber may feature variations in colour, texture and grain. If the timber product is functional, Apparentt will not consider these characteristics flaws or faults. We are not responsible for the customer disliking a particular characteristic of the timber provided.

Timber Furniture – 5 Year Warranty

Our 5-year warranty covers the structure of timber items. With intended use, we expect our quality timber furniture to last a lifetime. All products should be moved and lifted with care. Environmental factors can negatively effect the appearance and functionality of your furniture, causing changes such as expansion of the timber, bowing, shrinkage, splitting and colour change which cannot be warranted. We only use the highest quality of finishes, which are subject to everyday use, wear and tear and they cannot be warranted. Please refer to our care instructions to best look after your piece.

Making a Claim

Your warranty claim enquiry can be made via info@apparentt.com.au along with images. An inspection of the product to assess the cause of damage may be made, at a mutually convenient time. If the cause of the issue is not warranty related, a call out fee may be applicable. The warranty covers the cost involved in the repair only and excludes transport or other costs associated with the claim.

Warranty Terms & Conditions

All full priced furniture and lighting - Standard 5 year warranty from the date of delivery against any defects in workmanship, and must be cared for in accordance with the care instructions supplied.

All sample sale products are void of warranty.

The warranty shall be deemed void if repair work is carried out without prior consultation with Apparentt.

Apparentt will not accept responsibility in any way for damage caused by incorrect assembly, vandalism, misuse or accident and such damage shall be construed as a breach of the warranty contract.

General wear and tear or natural ageing of the materials used are not covered in the warranty.

Apparentt will provide repair options and make available parts or complete items free of charge at our discretion if items have been shown to be faulty. Parts or full items to be supplied within a reasonable period of time but no longer than the lead time of the initial product.

Apparentt will not be liable for, and specifically excludes, any claims caused directly or indirectly by any event or matter beyond its control, including incidental, consequential or contingent damages suffered as a result of the use or assembly of the furniture or a breach of this warranty either written or implied.

The customer must inspect the goods on delivery and must on delivery notify Apparentt in writing of any evident defect/damage, shortage in quantity, or failure to comply with the description within 7 days of delivery.

The customer must notify any other alleged defect in the goods as soon as reasonably possible after any such defect becomes evident. Upon such notification the customer must allow the seller to inspect the goods or provide photographs of the defect.

The warranty terms are accepted by the end user upon order and supply.

CARE & MAINTENANCE

Solid Timber With Lacquer Finish

Clean surfaces with a damp, lint free, non abrasive cloth and then wipe dry after cleaning. For more stubborn stains, use a non abrasive timber furniture cleaner. Ensure all cleaning solutions do not contain any bleaching agents, abrasives or solvents. Make sure to test on underside of product first to ensure cleaner is compatible with material. Ensure that all the cleaning solution is wiped off the surface of the chair and is not allowed to sit for any extended period of time. Where possible try to prevent any cleaning solution getting into contact with the fasteners on the underside of the chair. Light Scuff marks or scratches can be repaired using a furniture wax - contact Apparentt for further information.

Your solid timber furniture is a natural product and may expand and contract due to varying temperature conditions, occasionally producing small cracks within or between the boards. This is normal and often part of timber furniture’s character. To minimise movement in the timber, the furniture should not be placed outside, in direct sunlight, near fireplaces, or in heavily air-conditioned areas.

Powder Coated Metal:

Clean surfaces with a damp, lint free, non abrasive cloth and then wipe dry after cleaning. Ensure all cleaning solutions do not contain any bleaching agents, abrasives or solvents. Make sure to test on underside or non visible surface of the product first to ensure cleaner is compatible with material. Ensure that all the cleaning solution is wiped off the surface and is not allowed to sit for any extended period of time.

Fabrics:

It is recommended to lightly vacuum fabrics with a brush attachment on a weekly basis to prevent dirt and dust build up. 

For best colour longevity avoid direct sunlight as prolonged UV exposure may change the colour of your fabric (please refer to your specific fabric specification for UV resistance rating). 
For any difficult / non water based stains it is recommended that they are removed by professional cleaners and that an annual cleaning is done. 

Water based stains or light spills should be treated as soon as possible by gently wiping / dabbing with a damp cloth wrung in a mild solution of water and washing detergent. Avoid using chemical cleaners or scrubs. Allow the fabric to dry out of direct sunlight completely before use. 
Please follow any specific instructions provided with your item as it may vary depending on your fabric.

General Maintenance:

Check that no fasteners have become loose from freight, handling or heavy use. If there are any loose fasteners this can be identified by any part movement. Ensure any loose screws are tightened with a hand held tool. Tighten until there is a slight resistance. Please ensure that any fasteners are not overtightened.