SHIPPING & DELIVERY
Experience hassle-free product delivery management for your orders with our comprehensive service.
Let us handle the entire process, from packaging to delivery, so you can focus on your projects without interruptions. Whether you're in a bustling urban area or a remote location, our Australia wide coverage ensures prompt and reliable delivery. Trust our experienced team to handle your orders with care, ensuring they are delivered safely and to your satisfaction.
DELIVERY
Delivery Arrangement: Once the goods are ready for dispatch and payment has been made in full, Apparentt will arrange a delivery date and time. The freight charge covers a simple, single delivery.
Providing Access Details: Before the delivery takes place, customers are required to provide full written details of any unusual access requirements. This could include information such as access via a second floor using a lift, stairs, loading dock, or any other pertinent details that may affect the delivery process.
Additional Costs for Difficult Access: Apparentt reserves the right to charge additional costs if difficult access conditions are encountered, regardless of whether they were advised in writing or not. This ensures that any extra effort or resources required due to challenging access conditions are accounted for.
Requesting Delivery Quote: Customers are encouraged to contact Apparentt for a delivery quote, especially if they anticipate any complexities or special requirements for the delivery.
Authorized Delivery Personnel: Apparentt explicitly states that only employees of a nominated delivery company, authorized by them, are permitted to carry out deliveries. This is to ensure accountability and to mitigate the risk of damage or injury caused by unauthorized individuals.
By adhering to these procedures and guidelines, both Apparentt and their customers can work together to ensure smooth and efficient delivery processes while minimizing risks and potential liabilities.
The customer must inspect and note any damages on the delivery docket upon delivery and advise in writing via info@apparentt.com.au within 24 hours.
Apparentt will not be responsible for any damage unless specified within the time frame.
If the customer is unable to accept delivery within 7 days from our first contact following the completion of their order, the invoice must be paid in full.
Storage: If the customer is unable to accept delivery within 7 days from our first contact following the completion of their order, the invoice must be paid in full. A storage fee of 1% of the value of goods per month or $100 per week, whichever amount is greater, will also be payable.
PACKAGING
Packaging for Safe Transportation: Apparentt will ensure that your order is packaged securely to protect it during transit. This may involve using materials like bubble wrap, foam padding, or sturdy boxes to prevent damage.
Transportation in Crates or Pallets: For certain products, especially larger items or bulk orders, Apparentt may transport them in crates or pallets. This method helps to streamline the shipping process and ensures that items are kept together and organized during transit.
Tools Required for Unpacking: Since the items may be securely packed in crates or pallets, tools may be needed at the receiving end to open and unpack the order safely. This could include tools such as stanley knives, crowbars, or cordless drill, depending on the type of packaging used.
Freight Handling: If the order is being transported via freight, additional considerations may apply. Freight shipments typically involve larger carriers and may require specific handling procedures.
Overall, the goal of these measures is to ensure that your order arrives safely and intact at its destination, whether it's a residential address or a commercial location. If you have any specific questions or concerns about the packaging or shipping process, it's always a good idea to reach out to Apparentt directly for clarification.
LEAD TIME GUARANTEE (TRADE ONLY)
Our Promise: We proudly offer a lead time guarantee on a selection of products. With our commitment to prompt delivery, you can trust that your order will be fulfilled within the specified timeframe. We understand the importance of meeting deadlines and aim to exceed your expectations with every project.
Discount: With our lead time guarantee, we promise prompt fulfilment of your order within the specified timeframe. To demonstrate our commitment, if we fail to meet our promised lead time, you'll receive a discount on your next purchase as our apology.
The discount offered is 25% off the next order.
Lead Time Guarantee Exclusion: Our lead time guarantee does not apply to large quantity orders. Any order greater than 10 units will require a longer lead time and is not eligible for guarantee. For orders exceeding the specified quantity limit, customers are required to get in touch, to obtain an accurate lead time. This ensures that Apparentt can assess the order and provide a realistic estimate for delivery.
DAMAGE DURING TRANSPORTATION
Inspection Upon Delivery: As a customer, it's important to carefully inspect the delivered items for any damages as soon as they arrive. This includes checking both the packaging and the actual products.
Noting Damages: If any damages are found, it's crucial to note them on the delivery docket provided by the carrier. This serves as official documentation of the damages and is important for any potential claims or follow-up actions.
Reporting Damages in Writing: Within the specified time frame, typically 24 hours as per Apparentt's policy, customers are required to inform the company about any damages in writing. This can be done by sending an email to the designated address (info@apparentt.com.au).
Responsibility for Damages: We are not responsible for any damages unless they are specified within the designated time frame. This underscores the importance of promptly inspecting and reporting any issues with the delivered items.